About Eldergap
Helping Patients and Families Navigate Healthcare with Confidence
Healthcare can be complicated. Finding the right care and knowing what questions to ask shouldn't have to be.
At Eldergap, we believe patients and families deserve to feel informed, supported, and confident when making important healthcare decisions.
Whether you are managing your own healthcare needs, caring for an aging parent, supporting a loved one with complex medical conditions, or navigating a transition from the hospital to home or another care setting, understanding the healthcare system can be overwhelming.
That's where Eldergap comes in.
We provide personalized healthcare navigation, care coordination support, caregiver coaching, and healthcare advocacy to help individuals and families better understand their options, identify potential gaps in care, and make informed decisions.
Our approach focuses on the whole person—not just a diagnosis or medical condition. We recognize that quality healthcare involves communication, coordination, safety, emotional well-being, and the needs of everyone involved in the care journey.
We work alongside patients and families to help them:
Better understand their healthcare options and available resources.
Identify potential gaps in care, services, and communication.
Navigate transitions between hospitals, rehabilitation centers, skilled nursing facilities, assisted living, and home.
Prepare for conversations with healthcare providers.
Develop practical plans to support care needs and personal preferences.
Build caregiver confidence and reduce the stress of managing complex healthcare situations.
Experience You Can Trust. Guidance You Can Understand.
Eldergap was founded on more than four decades of healthcare experience, including direct patient care, nursing leadership, healthcare administration, and ownership of multiple healthcare facilities.
This experience provides a unique understanding of how healthcare systems operate, where communication and coordination can break down, and what patients and families need to advocate effectively for quality care.
We understand the challenges from both sides—those delivering healthcare and those receiving it.
Our goal is simple: To help patients and families feel less overwhelmed, more informed, and better equipped to make healthcare decisions that support their needs, values, and goals.
Meet Our Founder
Kelsey Hastings, RN, BSN
Healthcare Consultant | Patient & Family Advocate | Caregiver Coach
With more than 40 years of experience in healthcare, Kelsey Hastings brings a unique combination of clinical knowledge, executive leadership, and compassionate patient-centered care to Eldergap.
Kelsey's healthcare career began in direct patient care and progressed through nursing, Director of Nursing, regional healthcare leadership, and ultimately ownership and executive management of multiple skilled nursing and assisted living facilities.
As a healthcare executive and business owner, Kelsey owned and operated 10 healthcare facilities, overseeing clinical operations, regulatory compliance, quality improvement, staffing, patient satisfaction, and organizational performance. She built a healthcare organization generating more than $110 million in annual revenue before selling the business in 2021.
Throughout her career, Kelsey has maintained one guiding philosophy: Quality care and the well-being of patients must always come first.
Her experience has given her an in-depth understanding of the challenges patients and families face when navigating hospitals, rehabilitation facilities, long-term care, assisted living, and home-based services.
She has seen firsthand how gaps in communication, fragmented care, and a lack of clear information can affect patients and their families.
Today, through Eldergap, Kelsey uses that experience to help individuals and families navigate healthcare decisions, identify potential care concerns, understand available resources, and advocate for the care they or their loved ones need.
As a Registered Nurse, Licensed Nursing Home Administrator, Certified Dementia Practitioner, and Certified Life & Wellness Coach, Kelsey combines healthcare expertise with a supportive, individualized approach.
Her mission is to bring clarity to complex healthcare situations, empower caregivers, and help patients and families make informed decisions with confidence.
You Don't Have to Navigate Healthcare Alone.
Whether you are facing a new diagnosis, managing ongoing healthcare needs, or making difficult decisions for someone you love, Eldergap is here to provide experienced guidance, compassionate support, and a clearer path forward.
Contact us to discuss how we can help.